I go into subway this lunch hour today…. I usually deal with a manager and some employees that know me… manager is Dave. well… today… dave is not there and the only employee who knows me… is an indian guy who doesn’t speak english… hejust prepares sandwich. i always get same thing… i want double chicken meat, with lots of vegetables, and no spicy stuff. put it on a wrap NOT BREAD… a bread roll has 60 g of carbohydrates… but a wrap has 4 grams…. so… this guy sees me. smiles… and makes my wrap.
BUT… because the sandwich is soooo full… they can NEVER fit it into one wrap. so they split it in two. if it was bread roll… because bread can stretch and has mroe room… it would fit. so they split in two my wrap. ALWAYS. for long time. This… with a soda.. should be $6
so i get to the front counter… and sure enough… i recognize the girl too… she is always there. she smiles… and says “$18 please.”
!!!!! WUHUT!!??!?!?!?!
SO FIRST THING I DO… is look around… cause i wanna yell … imediately. just make fun of her or something but there is 30 people behind me
waiting and its lunch hour and its subway… is in my building
so my coworkers are there
including my boss
so… i looked back at her.. and asked… quietly… WHAT SANDWICH DO YOU HAVE THAT IS $16? I KNOW THE DRINK IS $2. BUT WHAT ARE YOU CHARGING ME FOR?
she said , with immediately a “OK SIR… JUST CALM DOWN, IT WILL BE OK” attitude…. like i’m gonig to be problem customer…. she continus with… well you have two chicken wrap sandwiches
that is like a large sandwich… so i charged you for a large sandwich with chicken… total is $16.
I asked, if manager is there… then stopped… because i saw people starting to get soooo stressed… looking… like “who is slowing down the line?”
so i said quickly…. “look, I always get ONE WRAP, but you cannot wrap it in one wrap because it will break, so you ALWAYS just split it into two wraps… ”
she replies, calmly… “sir, I see two sandwiches. I have to charge you for 2. Why should we give you a free sandwich?” the last part she said quite loud… so people in line could hear that i’m asking for free sandwich…
so… i did what any groveling employee would do… and i gave my credit card and paid… i said “I’m sorry… perhaps i’m mistaken… ”
So… i just paid and left. quietly.
BUT… this was lunch
I will go back monday. Oh… i will return for my revenge.
at 3 pm… when no one is there… from my company
and i will order the SAME THING… and if manager is there… i will explain… and he will give me free one… or i will cancel from credit card.
if the same people are there… then… well… I really hope the same people are there.
I will ask them to wrap it into ONE wrap
and i will say “Right, i think we should wrap it in one… cause last week you charged me when it was two wraps…. let’s make sure it doesn’t break… as I have a meeting soon… ”
and i will eat there… to show them…
and if it breaks… i will put on floor all of it
and leave.
i will say “i don’t have time to clean … sorry, i wish you could have done this right, in TWO WRAPS… but i guess you can’t… cause you dont’ know how to wrap one sandwich”